Refund policy

Returns & Refunds

We want you and your pet to love what you order. If something isn't right, here's how we'll put it right.

Changed your mind?

You can cancel your order for any reason within 14 days of receiving it. Just email us at hfvs2000@outlook.com with your order number. You then have a further 14 days to send the item back.

• Items should be unused and, where possible, in their original packaging.
• For hygiene reasons, opened grooming wipes, foam and disposable gloves can't be returned unless faulty.
• You're responsible for return postage unless the item is faulty or we sent the wrong thing.

Faulty or damaged items

If your item arrives damaged, faulty, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll offer a full refund or replacement and cover the return postage. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Refunds

Once we've received your return (or proof you've sent it), we'll refund you within 14 days to your original payment method, including standard delivery costs for full-order cancellations.

Questions?

Email hfvs2000@outlook.com and we'll get back to you as soon as we can.